Northern Virginia – IncrediCare Home Care announced today that it received the distinguished 2023 Best of Home Care –Leader in Experience Award from HCP, the leading firm in experience management for post-acute care. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, IncrediCare Home Care is now recognized among the top 10% of home care providers participating in the nationwide HCP Experience Management Program.
This accomplishment demonstrates IncrediCare Home Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of IncrediCare’s clients and care professionals were interviewed each month by HCP. Over a 12-month period, IncrediCare Home Care received high client and care professional satisfaction ratings in areas such as care professional training, compassion of care professionals, communication, scheduling, client/care professional compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, the IncrediCare management team set goals to reach the highest level of Experience possible.
“Being Chosen Best of Home Care – Leader in Experience is an outstanding honor. Because this comes directly from the voice of our clients and care professionals, we are humbled to see the compassion and dedication of the entire IncrediCare recognized,” says Guy Pelullo, Owner and CEO.
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At HCP, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” says Todd Austin, President of HCP. “When we see agencies like IncrediCare Home Care that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. IncrediCare has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
To find out more about IncrediCare’s commitment to experience, please visit www.incredicare.com or call 703-272-8838.
About IncrediCare
IncrediCare Home Care was founded in 2012 and its mission is to ensure every client and care professional ends each day better than they begin it.
About HCP
HCP’s vision is to partner with the long-term and post-acute care industry, providing mission-critical applications to improve outcomes for all stakeholders in the care continuum, enabling the delivery of exceptional experiences. HCP offers RN-developed training, satisfaction surveys, hiring and reputation management tools designed to help you become the best employer and provider in your area—and make sure everyone knows about it. Known industry-wide for its Benchmarking Report and Best of Home Care awards, HCP is redefining the future of post-acute care. For more information, visit https://www.homecarepulse.com/.
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